• Deposit

  • Withdraw

  • Account

  • KYC Verification

  • Platform

  • Trading History

  • Transaction History

  • Trading Tools

  • Trading Instruments

  • Social Trading

  • IB Program

  • Technical Support

  • Security & Privacy

  • Q/A 1

    What deposit methods does Novotrend support?

    Novotrend supports multiple deposit methods, including: Bank Transfer Cash USDT (BEP20, TRC20, ETH20, MATIC20)

  • Q/A 2

    What are the processing times for deposits?

    All deposits are processed instantly, usually within 30 minutes. If any delay occurs, please contact Support.

  • Q/A 3

    What are the deposit limits?

    Across all supported methods: Minimum: $10 Maximum: $1,0000 (Subject to change as per account type or policy updates)

  • Q/A 4

    Are there any deposit fees?

    No, Novotrend does not charge any fees on deposits. However, external network or bank charges may apply for some payment methods.

  • Q/A 5

    How do I deposit using Bank Transfer?

    Go to the “Deposit” section Choose Bank Transfer Enter amount, transaction ID, remarks Upload the receipt Click “Create Deposit”

  • Q/A 6

    How do I deposit using Cash?

    Choose Cash as the payment method Enter amount and remarks Confirm by clicking “Create Deposit”

  • Q/A 7

    How do I deposit with USDT (BEP20 / TRC20 / ETH20 / MATIC20)?

    Select your preferred USDT network (e.g., BEP20) Copy the wallet address shown / Scan the QR Code Send USDT to that address Important: Only send USDT to the selected wallet. Other assets will not be accepted.

  • Q/A 8

    What’s the reminder for crypto deposits?

    Only transfer USDT to the address shown. Transferring any other asset or to the wrong chain may result in loss of funds.

  • Q/A 1

    What withdrawal methods are supported at Novotrend?

    You can withdraw funds using the following methods: Bank Transfer Cash USDT (BEP20, TRC20, ETH20, MATIC20)

  • Q/A 2

    What is the processing time for withdrawals?

    Withdrawals are typically processed within 24 Hours after request approval.

  • Q/A 3

    What are the withdrawal limits?

     For all USDT methods: Minimum: $10 Maximum: $1,000 (Limits may vary depending on account activity and platform updates)

  • Q/A 4

    Are there any fees for withdrawing funds?

    No internal fees are charged by Novotrend for withdrawals. However, external blockchain network fees may apply depending on the selected USDT chain.

  • Q/A 5

    How do I request a withdrawal using USDT?

    Go to the Withdrawals section in your dashboard Choose the preferred network (e.g., USDT - BEP20, TRC20, ETH20, or MATIC20) Copy the wallet address where funds should be sent Enter the withdrawal amount and confirm the transaction

  • Q/A 6

    Can I use the same wallet address for different USDT networks?

    No. Each USDT type (BEP20, TRC20, ETH20, MATIC20) has its unique wallet address. Make sure you use the correct one for each network.

  • Q/A 7

    What’s the reminder for crypto withdrawals?

    Enter the Correct USDT Wallet Address. Sending the wrong USDT Wallet Address may result in permanent loss of funds.

  • Q/A 8

    How do I track my withdrawal status?

    Go to the Transaction History tab under your user panel. Use the filter to select “Withdrawal” and view all related details, including date, status, and amount.

  • Q/A 1

    What types of trading accounts does Novotrend offer?

     You can open the following account types: Standard Pro Business ECN Cent Demo

  • Q/A 2

    How do I open a new trading account?

    Log in to your Novotrend dashboard Go to Add Account Select your desired account type Set your main and investor passwords Click Create Account

  • Q/A 3

    What is the difference between Demo and Real accounts?

    Demo Account: For practice only, with virtual funds Real Account: Used for live trading with actual capital

  • Q/A 4

    How can I switch between my accounts?

     You can filter accounts by nickname, newest, or oldest from the account panel. Select the account you want to view or operate.

  • Q/A 5

    Can I have multiple accounts?

    Yes, you can create and manage 3 trading accounts of different types under one Novotrend profile.

  • Q/A 6

    What is the default leverage for each account type?

    Standard: 200 Pro: 300 Business: 400 ECN: 500 Cent: 200

  • Q/A 7

    How can I update my account nickname?

    Under the Accounts section, click the nickname field of the desired account and enter a new label.

  • Q/A 8

    What is the Investor Password used for?

    The Investor Password allows read-only access to the account for monitoring or sharing purposes. It doesn’t allow trading.

  • Q/A 1

    Is verification required to start trading on Novotrend?

    Yes. You must complete identity and address verification to activate your account and access all trading features, including deposits and withdrawals.

  • Q/A 2

    What documents are accepted for identity verification (POI)?

     You can submit any one of the following: National ID Card Passport Driving License Bank Statement Utility Bill

  • Q/A 3

    How do I upload my verification documents?

    Go to the Document section under the profile section in your dashboard Select your document type under POI and POA Upload clear front-side images of both documents Click Save Changes to submit

  • Q/A 4

    What if my uploaded document is blurry or rejected?

    If your document is unclear or invalid, you'll be prompted to re-upload a valid and legible document. Ensure all information is visible and up to date.

  • Q/A 5

    How long does verification take?

     Verification is typically processed within 24–48 business hours. You'll be notified once approved.

  • Q/A 6

    Can I trade before completing verification?

    You can explore the platform and use demo accounts and real trading, but for withdrawals, you require full verification.

  • Q/A 7

    Do I need to verify again if I open a new account type?

     No. Once your identity and address are verified for your profile, you can open multiple account types without re-verifying.

  • Q/A 8

    Is my personal data secure during verification?

    Yes. Novotrend uses advanced encryption and privacy protocols to protect all your submitted documents and information.

  • Q/A 1

    Can I trade directly from the browser without downloading MT5?

    Yes. Novotrend offers MT5 WebTrader, which allows you to trade from any browser without downloading the platform.

  • Q/A 2

    Can I use Expert Advisors (EAs) and indicators on MT5?

    Yes. MT5 fully supports algorithmic trading using Expert Advisors, custom indicators, and automated scripts.

  • Q/A 3

    Do I need a separate login for MT5?

    Yes. Each trading account has a unique MT5 login and password. These credentials are created when you open a new account under your profile.

  • Q/A 4

    How do I install MetaTrader 5?

    Log in to your Novotrend dashboard Go to the Platform section Choose your device and click the respective download button (Windows, macOS, iOS, Android)

  • Q/A 5

    How do I log in to my MT5 account?

    Launch MT5 Select Novotrend Ltd server Enter your account number and password  Click on Login

  • Q/A 6

    Is MetaTrader 5 available in multiple languages?

     Yes. MT5 supports multiple global languages for broader accessibility.

  • Q/A 7

    What devices are supported for MT5?

    MetaTrader 5 is available on: Windows (Desktop App) macOS (Desktop App) Android (Mobile App) iOS (Mobile App) Web Trader (Browser-based platform)

  • Q/A 8

    What instruments can I trade on MT5 via Novotrend?

    You can trade Forex, Indices, Commodities, Stocks, Metals, and Cryptocurrencies — all from a single MT5 interface.

  • Q/A 1

    Can I download my transaction history?

    Yes, you can download your transaction history in Excel and PDF file.

  • Q/A 2

    Can I filter my transaction history by type?

    Yes. You can use the filters to view specific transaction types such as Deposit, Withdrawal, Transfer, or IB Commission.

  • Q/A 3

    How frequently is the transaction history updated?

    Transaction records are updated in real-time. As soon as a deposit, withdrawal, or transfer is processed, it appears in your transaction history.

  • Q/A 4

    How is the transaction data organized?

    Each transaction is displayed in a table with columns including Date, Details, Credit, Debit, Balance, and Transaction ID.

  • Q/A 5

    Is there a date filter to narrow down my history?

    Yes. You can select a custom date range to view transaction records within a specific time period.

  • Q/A 6

    What should I do if I see an incorrect transaction?

     If you notice any discrepancy in your transaction history, please contact our support team with the transaction ID and details.

  • Q/A 7

    What types of transactions are recorded?

    All deposits, withdrawals, internal transfers, bonuses, and agent commissions are recorded and categorized.

  • Q/A 8

    Where can I find my transaction history?

    You can access your full transaction history by logging into your Novotrend account and navigating to the Transaction History section in your dashboard.

  • Q/A 1

    Is there a date filter to narrow down my history?

    Yes. You can select a custom date range to view transaction records within a specific time period.

  • Q/A 2

    How frequently is the transaction history updated?

    Transaction records are updated in real-time. As soon as a deposit, withdrawal, or transfer is processed, it appears in your transaction history.

  • Q/A 3

    Where can I find my transaction history?

    You can access your full transaction history by logging into your Novotrend account and navigating to the Transaction History section in your dashboard.

  • Q/A 4

    How is the transaction data organized?

    Each transaction is displayed in a table with columns including Date, Details, Credit, Debit, Balance, and Transaction ID.

  • Q/A 5

    Can I download my transaction history?

    Yes, you can download your transaction history in Excel and PDF file.

  • Q/A 6

    What types of transactions are recorded?

    All deposits, withdrawals, internal transfers, bonuses, and agent commissions are recorded and categorized.

  • Q/A 7

    Can I filter my transaction history by type?

    Yes. You can use the filters to view specific transaction types such as Deposit, Withdrawal, Transfer, or IB Commission.

  • Q/A 8

    What should I do if I see an incorrect transaction?

     If you notice any discrepancy in your transaction history, please contact our support team with the transaction ID and details.

  • Q/A 1

    Are these trading tools available for both demo and real accounts?

    Yes. Both account types can access the same tools for practice or live market trading.

  • Q/A 2

    What is ‘Analyst Views’?

    Analyst Views provides technical trade setups categorized by asset class — Forex, Crypto, Stocks, Indices, and Commodities. It includes details like expected move, target level, pivot point, and visual indicators such as MA20, MA50, and Bollinger Bands.

  • Q/A 3

    What is the ‘Market News’ section?

    Market News provides curated and timely updates on specific currency pairs and indices. Each item is tagged for quick filtering — e.g., EURUSD, GBPUSD, USDJPY, AUDUSD, USDCAD, DollarIndex.

  • Q/A 4

    Do I need to pay to access these tools?

    No. All standard trading tools are free and available to registered Novotrend users.

  • Q/A 5

    How often are Analyst Views updated?

    Analyst Views are updated throughout the day based on market conditions and technical analysis. Each setup includes a timestamp.

  • Q/A 6

    Can I export my trading history or reports?

    Yes. Trading records can typically be exported as PDFs or CSVs depending on the dashboard version.

  • Q/A 7

    Where can I view my past trades?

    Go to your Trading History tab. You can check your trading history.

  • Q/A 8

    How can I use Market News for trading?

    You can use tags to filter relevant news and analyze potential market reactions. Combine news insights with technical setups for strategic decisions.

  • Q/A 1

    What trading instruments are available on Novotrend?

     Novotrend offers a wide range of trading instruments, including: Forex currency pairs Stocks Indices Commodities Metals Cryptocurrencies CFDs on multiple assets

  • Q/A 2

    Can I trade CFDs on these instruments?

    Yes. Most of the instruments offered are available as CFDs (Contracts for Difference) — allowing leveraged trading without owning the asset.

  • Q/A 3

    Do instrument availability and spreads vary by account type?

    Yes. Depending on your selected account type (e.g., Pro, Standard, Pro), spreads, commissions, and instrument access may vary.

  • Q/A 4

    Can I trade all instruments from one platform?

    Yes. All instruments are accessible through the MetaTrader 5 (MT5) platform — both desktop and mobile.

  • Q/A 5

    How many Forex pairs can I trade?

    Novotrend offers major, minor, and exotic currency pairs for Forex trading. Full instrument list is available within the MT5 platform.

  • Q/A 6

    Which commodities can I trade?

    Trade CFDs on popular commodities like crude oil, natural gas, coffee, sugar, and more.

  • Q/A 7

    What cryptocurrencies are offered?

    Trade leading cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and more — all via CFDs.

  • Q/A 8

    What stock markets are covered under Stock Trading?

    You can trade top global stocks, including US-listed companies. The stock list may expand based on market access.

  • Q/A 1

    How are provider rewards distributed?

    Provider commissions and performance-based rewards are automatically tracked and credited to their account based on the follower's trade activity.

  • Q/A 2

    How can I become a Strategy Provider?

     Go to the Social Trading – Register as Provider section and fill out: Strategy Name Description Risk Level Fixed Commission, Performance Fee, Subscription Fee Once submitted, your strategy becomes available for followers.

  • Q/A 3

    Can I stop copying a trader at any time?

    Yes. You can unfollow or disconnect from a strategy provider anytime through your social trading dashboard.

  • Q/A 4

    Is there a minimum deposit required to follow a provider?

    Yes. Minimum deposit requirements vary per strategy and provider. You’ll see the required amount before confirming to follow.

  • Q/A 5

    How is performance measured in Social Trading?

    Each provider’s dashboard shows metrics such as profit %, number of followers, risk level, and trade history.

  • Q/A 6

    Can I switch from being a follower to a provider?

    Yes. You can register separately as a provider, even if you're already following strategies.

  • Q/A 7

    Is Social Trading available on demo accounts?

     No. Social Trading is available only on live accounts to reflect real trade execution and risk.

  • Q/A 8

    How do I follow a Strategy Provider?

    Visit the Social Trading – Register as Follower section. Browse available strategies, view performance metrics, and click Follow to auto-copy trades.

  • Q/A 1

    What is the Rebate section in the IB program?

    Rebate shows how much commission has been earned per client and trade, including per-instrument breakdowns.

  • Q/A 2

    Are payouts automatic?

    Rebates and rewards are credited to your Novotrend account based on completion of performance milestones.

  • Q/A 3

    What is the IB Loyalty Program?

    It's a performance-based reward system with five levels. Each level unlocks higher rewards based on active accounts, trade volume, and time.

  • Q/A 4

    Is there a minimum to qualify for rewards or commissions?

    Yes. Each reward tier has minimum conditions related to active client accounts, lot size, and time duration. Full criteria are listed in the Loyalty Program table.

  • Q/A 5

    Where can I see client details under my IB code?

    Under Clients in the Reports section, you’ll find each referred user's name, email, account status, and trading activity.

  • Q/A 6

    How do I track my referrals and commissions?

    Use your IB Dashboard to view: Total referrals Active clients Commissions Trading volume Rebate details Reward history

  • Q/A 7

    How does the IB commission structure work?

    The program follows a multi-tiered model: Level 1: 15% Level 2: 10% Level 3: 5% Level 4: 3% Level 5: 2%

  • Q/A 8

    How is Reward History tracked?

    Reward History lists your earned bonuses from the loyalty program, categorized by level achieved and payout amount.

  • Q/A 1

    How do I track my support request status?

    Once submitted, tickets appear in a table with columns like Ticket Status, Date, File Name, and Action (view or update).

  • Q/A 2

    What are the different support types I can choose from?

    Available support categories include: Deposit Issue Withdrawal Not Received Withdrawal Issue MT5 Issue Trading Issue Other Problems

  • Q/A 3

    What is the response time for support tickets?

    Most tickets are addressed within a few business hours. Critical issues are prioritized based on urgency.

  • Q/A 4

    How will I know if my issue has been resolved?

    You'll receive updates in your Novotrend dashboard and/or via email once your issue is reviewed or resolved.

  • Q/A 5

    Is live chat support available?

    Yes. In addition to ticket-based help, Novotrend also offers real-time support via the NoviBot on the website.

  • Q/A 6

    How can I get technical assistance from Novotrend?

    You can open a ticket through the Support section of your Novotrend dashboard. Select your issue type, add a description, and submit a ticket.

  • Q/A 7

    Can I attach files when submitting a support request?

    Yes. You can upload screenshots or documents directly in the form before submitting your ticket.

  • Q/A 8

    What should I do if my MetaTrader 5 (MT5) platform is not working?

    Select MT5 Issue as your support category and describe the problem clearly. Attach any error messages for faster resolution.

  • Q/A 1

    Who can I contact for privacy-related questions?

     You can contact our Data Protection Officer (DPO) or reach out to support through the Support section for any privacy concerns.

  • Q/A 2

    What personal information do you collect during registration?

    We collect details such as name, email address, phone number, address, and identity documents to comply with Know Your Customer (KYC) regulations.

  • Q/A 3

    How does Novotrend protect my personal data?

    Novotrend uses encrypted servers, secure socket layer (SSL) protocols, and firewall systems to safeguard your personal and financial data.

  • Q/A 4

    Where is my data stored?

    Your data is securely stored in encrypted CRM systems and accessible only to authorized Novotrend personnel under strict confidentiality protocols.

  • Q/A 5

    How often is the privacy policy updated?

    Our privacy policy is reviewed periodically. Users are notified of changes via email or platform announcements.

  • Q/A 6

    Do you share my information with third parties?

    No personal information is sold or shared with third parties unless required by regulatory or legal obligations.

  • Q/A 7

    Can I update my personal data after registration?

    Yes. You can edit your information or update documents via your account dashboard or by contacting support.

  • Q/A 8

    Can I request deletion of my data?

    Yes. You can submit a data deletion request in accordance with data protection regulations. However, regulatory data retention rules may apply.